Windows Live OneCare automatically checks subscription status once a day. Changes you make may take up to 24 hours before an update such as this shows up on your computer. When Windows Live OneCare updates its status, the alert will go away.
This can happen if you clicked Check for updates, and you then disconnected or lost your Internet connection before the check for updates was complete. To fix the problem, connect to the Internet. The Check for updates link should become available again within a few minutes.
If the program isn't on the list of recognized programs, you'll see a dialog box the first time that the program tries to connect to the Internet. To grant the program Internet access, click Allow in future. (Note that, in some cases, you might have to start the program again after you grant it access.)
Programs that are already in the allowed firewall policy list will gain Internet access automatically. The first time that you run these programs after you install Windows Live OneCare, you may see a notification that they have Internet access.
Some programs will automatically try to access the Internet again after you allow them through the firewall. Other programs won't automatically try again, and you may have to perform some action that causes them to try to gain access. In some cases, you may have to close the program and restart it.
It's important that different brands of firewall software don't run simultaneously on the same computer. If more than one firewall runs on the same computer, this can cause conflicts that could potentially lock up the computer. Please uninstall any other firewall or antivirus programs so that Windows Live OneCare can run properly.
The Windows XP firewall protects your computer between the removal of previous antivirus or firewall software and the installation of Windows Live OneCare. After installation, Windows Live OneCare disables the Windows XP firewall to avoid firewall conflicts.
Some installation programs create temporary files that require internal system access. The Windows Live OneCare Firewall may block access to these temporary files every time the internal system attempts to access them. To complete the installation in this case, stop Firewall before you install the program, then start Firewall again after installation is complete.
The Windows Live OneCare Firewall is currently not compatible with Dynamic Disks, and programs that are installed on Dynamic Disks will be silently blocked if they try to connect to the Internet and are not automatically allowed network access based on the Windows Live OneCare Firewall policy.
Yes, you can run antispyware software concurrently with Windows Live OneCare. If you have antispyware software on your computer, then during Windows Live OneCare installation you may be prompted several times to allow the antispyware program access. You need to click Allow when asked to allow the antispyware program access until Windows Live OneCare installation is complete, and you have restarted your computer.
Virus scanning is a complex task, and it typically takes a lot of time and a large portion of your system's resources. As a result, you may notice that your computer is slow to respond while you run a virus scan.This is true regardless of the kind of computer you have or the software it runs. We recognize that this can be inconvenient or even annoying, and we are working on alternatives that we hope will reduce the impact on performance you experience while you use your computer during virus scanning. In the meantime, if you want to run a virus scan, we suggest you do so when it's convenient to let your computer run without you trying to accomplish other tasks.
Remember that Windows Live OneCare continuous antivirus monitoring helps to protect your computer from infection by automatically scanning files every time you download or save files. Also, Windows Live OneCare runs a full virus scan monthly as part of your automatic tune-up. In general, it shouldn't be necessary to run virus scans more often than this.
You may have some form of spyware on your computer if:
You notice new toolbars, links, or favorites that you did not want or place in your web browser.
The default home page, mouse pointer, or search program changes.
You type the address for a specific website (for example, a search engine), but are taken to another website without notice.
You see a lot of pop-up ads.
The computer suddenly performs slowly or seems unstable.
Some spyware may not cause any symptoms at all since its purpose is to collect information from you and your computer. Installing an anti-spyware program, such as Windows Defender, can help you find and remove spyware.
Spyware can be installed by websites, downloaded programs, or a program you install from a CD-rom or floppy disk. Usually, spyware is installed through free software, such as file sharing, screen savers, or search toolbars.
Yes, some spyware can be installed from a website directly through an embedded script, or a program in a web page. However, if you keep Windows up to date and don't reduce your security settings, that threat can be minimized. Some spyware requires your help to install through web pop-ups or free software that requires you to accept a downloadable file.
Some websites will repeatedly display pop-ups asking you to install a toolbar or change your home page. When this happens, try closing the browser window. If the pop-ups still appear, right-click the Internet Explorer window button in the taskbar at the bottom of your screen, and then click Close Group. As a last resort, close all open programs, and then restart your computer.
Antispyware programs, such as Windows Defender, monitor for spyware that tries to install itself or run on your computer. Antispyware programs can also scan your system automatically to find and remove spyware that might already be installed.
Remember to keep your Windows operating system up to date. Security updates are often issued to help prevent spyware from being installed. Most new antivirus programs have spyware protection, and should be kept up to date as well.
When you visit websites, do not automatically agree to download anything the site offers. If you download free software, such as file sharing programs or screen savers, read the license agreement carefully. Look for clauses that require you to accept advertising and pop-ups from the company, or to agree to let software send personal information back to the software publisher. For more information, go to the Windows Defender website.
Because defragmentation is a very time-consuming process, Windows Live OneCare Tune-up is designed to defragment your hard disk in stages over the course of several tune-ups. This means that your hard disk (or even individual files) may be only partially defragmented after a single tune-up. With each successive tune-up, the fragmentation will be reduced until it reaches acceptable levels, and your hard disk performance is likely to improve.
No, you cannot. Also, we recommend that you do not use a disk fragmentation program in conjunction with Windows Live OneCare Tune-up Disk Defragmentation, as two programs may conflict with each other and undo the disk defragmentation done by the other program.
By default, Windows XP will prompt you to perform one of several actions when you insert either a blank recordable CD or DVD disc into the disc drive. When this occurs, click Cancel and then click OK. Windows Live OneCare will then continue with the backup process.
No, Windows Live OneCare Backup cannot back up your computer’s setting files. Only your data files, such as documents or pictures, are backed up by Backup. If your computer suffers major data loss, you will have to reinstall any affected software and possibly the Windows XP operating system.
To save space, Windows Live OneCare Backup compresses data before storing it on CDs or DVDs. Based on the level of compression, a backup may require fewer CDs or DVDs than originally estimated. If the Backup Wizard reports no missed files, all of your data is protected.
A backup may also use fewer CDs or DVDs than anticipated if some files had to be skipped. (For example, backup will skip encrypted files, or files to which your user account doesn't have access rights.) In this case, the Backup Wizard will show a list of the missed files on the last page. You can click View files on this page to see why these files were missed. For more information, see in Windows Live OneCare Help.
If you don't choose to back up a particular file type—picture files, for example—then those files won't be backed up even if they are in your Desktop or My Documents folders. To back up such files, run another backup, and then add the files themselves individually. Or you can select the relevant file type in the Confirm file types list.
Before Windows Live OneCare backs up files to a disc, the files are compressed and kept in a secure area on your hard disk. For this process, Windows Live OneCare temporarily requires approximately the same amount of free space on your hard disk as the size of the backup itself. If you receive an error that you don't have enough free disk space, you can run Disk Cleanup to create more space on your hard disk. Or you can select fewer files at a time for backup.
Windows Live OneCare may not recognize rewriteable discs that have been erased or reformatted using certain kinds of software, such as Nero Quick erase or Sonic DLA. To avoid this problem, we recommend you use new, blank CDs or DVDs for backups.
Because of differences between brands of writeable CDs and DVDs, as well as variations in disc burner technology, a conflict can occur between a specific type of blank disc and a disc burner based on burn speed. As a result, Windows Live OneCare may not recognize the disc, or it may report that the disc is corrupted. To resolve this issue, try using a different brand of disc.
Because there are many reasons why a disc might fail to burn properly, Windows Live OneCare may tell you to run a full backup when a burn failure occurs. In most cases, however, you won't actually have to run a full backup. When you restart the Backup Wizard, make sure to select Yes, I have all of my previous backup discs. Windows Live OneCare will then select the remaining files, along with any that are new or have changed since your last backup. To avoid disc burning failures in general, we recommend that you try different brands of CDs or DVDs until you find the type that works best with your disc burner.
Backup is used to recover from a hard disk failure. If your hard disk fails, all of the partitions on your hard disk are inaccessible, and you won't be able to recover your data from the other partition. Therefore, you can't back up to another partition on your hard disk.
Backup is used to recover from a hard disk failure. All hard disks can fail due to high usage. If you back up your data to another hard disk, the data is still vulnerable if that hard disk also fails. Therefore, as a further safety precaution, you can't back up to a second hard disk that is installed in your computer.
Backup is used to recover from a hard disk failure. All hard disks can fail due to high usage. If you back up your data to another hard disk, the data is still vulnerable if the hard disk that contains the network share also fails. Therefore, as a further safety precaution, you can't back up to a network share.