Windows Live OneCare Help Center
How do I delete a potentially infected file manually?
If Antivirus tells you that a file cannot be deleted, you can try to delete the file yourself. Here are some steps you can take to try to delete the file:
To delete a potentially infected file manually
- Open Windows Explorer or My Computer.
- Right-click the file you want to delete, and then click Delete. If you still can't delete the file, go on to the next step.
- If the file is open in another program, close the file and close the program that is using it. Then try deleting the file.
- Even if the file is not currently open, a program that was previously using the file might be preventing the file from being deleted. Close any program that might have used or tried to access the file. Then try deleting the file.
- Close all programs and restart your computer. When your computer restarts, try deleting the file before starting any other programs.
- If you still can't delete the file, try configuring Windows Explorer to list files without reading them. Then try to delete the file again.
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